Shipping & Returns
Please do not hesitate to contact us at orders@lodagold.com if you have any questions or concerns about any of our products or your order.
ORDER CANCELLATIONS
Once your order is complete, you can cancel your order within 24 hours.Please contact us directly at orders@lodagold.com with your order number in the subject line. We can no longer cancel your order once we have begun to make the item before we receive your request.
PAYMENT
We accept all major credit cards through our secure payment gateway or through your PayPal account.
RETURNS
Our international shipping is final sale of all goods and will not be returned.
While we are confident that you will be satisfied with your purchase, because almost all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.
JEWELRY CARE
Our fine jewelry is extremely delicate and is not impervious to normal wear, activities or trauma. This is particularly true for rings and bracelets since our hands are subjected to considerable abuse each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues:
- Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
- Avoid putting your jewelry near sources of intense heat such as tanning beds, hot tubs, etc.
- Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
REPAIRS
jewelry by nature is delicate. We can only accept repairs for items purchased on lodagold.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair please email our concierge at repairs@lodagold.com with your original order number and a photo of the item you wish to repair. LODAGOLD will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense. We reserve the right to deny unreasonable repairs
SHIPPING/DELIVERY
As most of our pieces are handmade to order, please allow 1 weeks for your order to ship. Certain customized orders may take longer.
International Orders
International orders are shipped via FedEx depending upon the shipping restrictions for particular countries. Estimated shipping time is 2-3 business days plus any time required to clear customs.
Shipping fees per international orders are as follows:
All International countries: $20
Free shipping over $ 250
United States
Canada
United Kingdom
Australia
Germany
France
Hong Kong
Italy
Japan
Mexico
New Zealand
Portugal
Romania
Singapore
Spain
Taiwan
Greece
Please be advised that if you are shipping to destinations outside the South Korea, you are responsible for assuring the item can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the South Korea may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These and any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
Shipping Insurance and Other Expedited Shipping Options
We are happy to arrange for insurance on these items for an additional fee, and will also work with you in the event you have other expedited shipping needs.